Return & Refund Policy
Clear and simple return, replacement and refund information for our customers.
Our Return Policy
At Divine Poshak Studio, we carefully check every product before dispatch. If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible so that we can assist you.
When Can You Request a Return or Replacement?
A return or replacement request may be considered in the following cases:
- Product received is damaged or defective.
- Wrong product has been delivered.
- Product is incomplete or missing an item that was included in the order.
- Product received is significantly different from the product ordered.
Please contact us with clear photographs or video of the product and packaging so that we can verify the issue.
Return Request Time
Please contact Divine Poshak Studio within 48 hours of receiving the order if you have received a damaged, defective or incorrect product.
Requests submitted after this period may not be eligible for return or replacement.
How to Request a Return
- Contact us within 48 hours of receiving your order.
- Provide your order number and registered customer details.
- Share clear photos/videos showing the product and the issue.
- Our team will review the request.
- If approved, we will provide further instructions for the return or replacement.
Please do not send a product back without contacting us first.
Return Shipping
If the return is approved because the product was damaged, defective, incorrect or incomplete when received, Divine Poshak Studio will assist with the return process.
Returns for reasons other than a product-related issue may be subject to applicable shipping charges.
Refund Policy
Once the returned product is received and inspected, we will inform you whether the return has been approved.
If a refund is approved, the applicable refund amount will be processed to the original payment method or through another mutually agreed payment method, as applicable.
Refund processing time may vary depending on the payment method and banking/payment provider.
Exchange / Replacement
Where applicable, an eligible damaged, defective or incorrectly delivered product may be replaced with the correct product, subject to availability.
If the same product is unavailable, we may provide an appropriate alternative or refund, depending on the circumstances.
Non-Returnable Situations
A return or replacement may not be accepted where the product has been damaged after delivery due to misuse, improper handling, washing, alteration or normal wear and tear.
Products returned without prior approval or without the required information may also not be accepted.
Important Information
- Please keep the original product packaging until the order has been checked.
- Photos/videos may be required to verify a return or replacement request.
- Return approval is subject to verification of the reported issue.
- Refunds are processed only after the applicable return has been approved and verified.
Contact Us
If you have any questions regarding returns, replacements or refunds, please contact Divine Poshak Studio through the contact details provided on our website.
Divine Poshak Studio
Mata Rani Poshak & Divine Poshak Collection